Frequently Asked Questions

Q: Is it possible to recovery data from my drive?
A: Yes. We can recover data from the most complex problems that nobody else can. Our professional lab is equipped with the industries best tools and is networked worldwide with the world's best professionals.

Q: How much does it cost to recover my data?
A: We quote each drive on a case by case evaluation depending on its problem. The recovery will fall into the relevant category as advertised on our website. All prices include GST.

Q: Why did my drive fail?
A: All drives will fail eventually.

Q: How will I get my data back?
A: Depending on the amount of data you have, we can return data on customer supplied, purchased or loaned drives, DVDs or even email.

Q: Is it safe to send my drive via courier or post?
A: Yes. However we do recommend that you use sufficient padding at least twice the size of the drive and registering your parcel. For less than $15, Australia post offers a pre-paid satchel with overnight delivery, tracking and insurance.

Q: I am interstate, can I send my drive to you?
A: Yes. We are more than happy to service our customers from any part of Australia. All you need to do is send your drive to us by Courier or Australia Post and include your contact details so we can contact you.

Q: How do I prevent data loss?
A: Backup is the only reliable way to prevent data loss.

Q: What is the best brand to buy?
A: No brand is better than the other however we do notice common problems with specific models. Most manufacturers offer enterprise class models which are more expensive but have a lower failure rate.
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